tj99 Privacy Policy — How We Handle Your Personal Data

01 Introduction & Scope

This Privacy Policy (the "Policy") is published by tj99 (the "Platform", "we", "us", or "our") and applies to all personal data collected, processed, and stored in connection with the operation of the tj99 platform at tj99.io. tj99 is an online betting and casino platform serving players primarily based in Bangladesh. All services are delivered in English.

This Policy applies to all users of the tj99 platform, including registered account holders, visitors who browse the platform without registering, and any individual whose personal data is processed by tj99 in connection with the provision of our services. By registering an account or continuing to use the platform, you acknowledge that you have read and understood this Policy.

This Policy should be read alongside the tj99 Terms & Conditions, which govern the overall contractual relationship between you and tj99. In the event of any conflict between this Policy and the Terms & Conditions on matters of data processing, this Policy shall prevail.

02 Data We Collect

tj99 collects personal data in several ways: directly from you when you register an account or interact with the platform; automatically through your use of the platform; and from trusted third-party service providers where this is necessary to verify your identity or process payments. The categories of personal data we collect are described in the table below.

Where you choose not to provide personal data that is marked as mandatory at registration or during a verification request, tj99 may be unable to provide you with full access to the platform or to process withdrawal requests. tj99 will always inform you at the point of collection whether providing a particular piece of data is mandatory or optional.

03 How We Use Your Data

tj99 uses the personal data we collect for the following purposes. We process your data only where we have a valid legal basis for doing so, as described in Section 4 of this Policy.

• Account creation and management: To register your account, authenticate your identity, and manage your relationship with tj99 across all platform services.
• Service delivery: To process bets, enable game play, credit winnings, and provide all other features of the tj99 platform to which you are entitled as a registered user.
• Payment processing: To facilitate deposits and withdrawals through your chosen payment method, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Financial data is processed in partnership with certified payment service providers.
• Identity and age verification: To confirm that you meet the minimum age requirement of 21 years and to verify your identity in compliance with anti-money-laundering obligations and our Know Your Customer procedures.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, and other misuse of the platform. This includes automated screening against risk databases maintained by our fraud prevention partners.
• Responsible gaming: To monitor your gaming activity for indicators of potential problem gambling and to apply responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion where appropriate or where requested by you.
• Customer support: To respond to your queries, complaints, and requests submitted via email or our support channels.
• Platform improvement: To analyse aggregated usage data in order to improve the design, functionality, and content of the tj99 platform. Analytics data used for this purpose is anonymised wherever possible.
• Marketing communications: To send you promotional offers, bonus notifications, and news about tj99 services, but only where you have opted in to receive such communications. You may withdraw this consent at any time through your account settings.
• Legal compliance: To fulfil our obligations under applicable law, including the retention of records required by financial regulations, and to respond to lawful requests from competent authorities.

04 Legal Bases for Processing

tj99 processes your personal data under one or more of the following legal bases, depending on the specific purpose of the processing activity:

• Contractual necessity: Processing is necessary to perform the contract between you and tj99, including account registration, service delivery, and payment processing.
• Legal obligation: Processing is required to comply with applicable law, including anti-money-laundering regulations, age verification requirements, and record-keeping obligations.
• Legitimate interests: Processing is necessary for the legitimate interests of tj99, including fraud prevention, platform security, and platform improvement, provided those interests are not overridden by your own rights and interests.
• Consent: Where processing is based on your consent — for example, in relation to marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

05 Data Sharing & Disclosure

tj99 does not sell, rent, or otherwise trade your personal data to third parties for their own commercial purposes. We share your data only in the following limited circumstances and only to the extent strictly necessary for each stated purpose:

• Payment service providers: We share financial and identity data with our payment processing partners — including the operators of bKash, Nagad, Rocket, and Upay integrations, and with card network processors for Visa and Mastercard transactions — to facilitate deposits and withdrawals on your behalf.
• Identity verification providers: We share identity documents and biometric data with our certified KYC verification partners solely for the purpose of confirming your identity and age as required by our procedures.
• Fraud prevention and security services: We share technical and usage data with fraud screening services to detect and prevent unauthorised or fraudulent activity on the platform.
• Analytics providers: We share anonymised and aggregated usage data with analytics service providers to help us understand platform performance. This data cannot reasonably be used to identify individual users.
• Legal and regulatory authorities: We may disclose your personal data to law enforcement agencies, courts, or other competent authorities where we are legally required or compelled to do so, or where disclosure is necessary to protect the rights, property, or safety of tj99, its users, or the public.
• Business transfers: In the event that tj99 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. You will be notified in advance of any such transfer and of any change to this Privacy Policy that results from it.

All third-party service providers with whom tj99 shares personal data are contractually required to process that data only for the specified purpose, to maintain appropriate technical and organisational security measures, and to comply with applicable data protection obligations.

06 Cookies & Tracking Technologies

tj99 uses cookies and similar tracking technologies on the platform to support core functionality, improve user experience, and gather analytics data. The following categories of cookies are used:

• Strictly necessary cookies: These cookies are essential for the platform to function and cannot be disabled. They include session management cookies that keep you logged in across pages and security cookies that help prevent fraudulent use of your account.
• Functional cookies: These cookies remember your preferences, such as your display settings and language preference, to provide a more personalised experience. Disabling these cookies may affect platform functionality.
• Analytics cookies: These cookies collect information about how you use the platform — such as which pages you visit most frequently and how long you spend on each section — to help us identify areas for improvement. Analytics data is aggregated and anonymised.
• Performance cookies: These cookies help us measure and monitor platform performance, including page load times and error rates, so that we can maintain a reliable and responsive experience for all users.

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that blocking strictly necessary cookies will impair your ability to use the platform, including the ability to log in and place bets. tj99 does not use third-party advertising cookies or cross-site tracking technologies.

07 Data Retention

tj99 retains personal data for as long as necessary to fulfil the purpose for which it was collected, subject to any longer retention periods required by applicable law. The following retention guidelines apply:

• Account data: Retained for the duration of your account relationship with tj99 and for a minimum of five years following account closure, in accordance with financial record-keeping obligations.
• Transaction and payment records: Retained for a minimum of seven years from the date of the transaction to satisfy anti-money-laundering and audit requirements.
• KYC and identity documents: Retained for the period required by applicable regulations, typically five years from the end of the account relationship or from the date of the last transaction, whichever is later.
• Support communications: Retained for three years from the date of the last communication in the relevant thread, or longer where the communication relates to an ongoing dispute or investigation.
• Marketing consent records: Retained for the duration of your consent or until you withdraw it, plus a reasonable period thereafter as evidence of the consent having been obtained.
• Technical and usage data: Retained in an identifiable form for up to 24 months, after which it is anonymised or deleted.

When personal data is no longer required and the applicable retention period has elapsed, tj99 will securely delete or anonymise the data using industry-standard methods that prevent recovery or reconstruction.

08 Your Rights

As a data subject whose personal data is processed by tj99, you hold the following rights with respect to your information. tj99 is committed to facilitating the exercise of these rights promptly and without undue complication:

• Right of access: You may request a copy of the personal data that tj99 holds about you, along with information about how that data is being used.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you may request that it be corrected. You may also update certain data directly through your account settings.
• Right to erasure: In certain circumstances, you may request that tj99 delete your personal data. This right is subject to exceptions, including where retention is required to comply with a legal obligation or to establish, exercise, or defend legal claims.
• Right to restrict processing: You may request that tj99 suspend the processing of your personal data in certain situations, for example while a dispute over the accuracy of the data is resolved.
• Right to data portability: Where processing is carried out by automated means on the basis of your consent or a contract, you may request that tj99 provide your personal data in a structured, machine-readable format.
• Right to object: You may object to the processing of your personal data where that processing is based on legitimate interests. tj99 will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out prior to the withdrawal.

09 Data Security

tj99 implements a comprehensive set of technical and organisational security measures designed to protect your personal data from unauthorised access, disclosure, alteration, loss, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the tj99 platform, ensuring that information in transit cannot be intercepted or read by unauthorised parties.
• Encrypted storage of sensitive personal data, including financial information and identity documents, at rest on our secure server infrastructure.
• Access controls that restrict access to personal data to only those employees and service providers who require it to perform their designated functions, subject to confidentiality obligations.
• Two-factor authentication (2FA) options available to all registered tj99 users, providing an additional layer of protection against unauthorised account access.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists to identify and remediate potential weaknesses in our systems.
• A documented incident response procedure that enables tj99 to detect, investigate, and respond to data security incidents in a timely manner, including notification procedures where a breach is likely to affect your rights.

While tj99 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely immune to risk. We therefore encourage you to take your own precautions, including using a strong and unique password for your tj99 account and enabling two-factor authentication where available. If you suspect that your account has been compromised, please contact our support team immediately at [email protected].

10 Children & Minors

The tj99 platform is strictly intended for adults aged 21 years and above. tj99 does not knowingly collect, process, or retain any personal data from individuals under the age of 21. Age verification checks are carried out as part of the registration process and are repeated where there is any reasonable doubt about a user's age.

If tj99 discovers or is notified that personal data has been collected from an individual who does not meet the minimum age requirement of 21 years, that account will be suspended immediately, all associated data will be securely deleted or returned to the individual's parent or guardian upon verified request, and any funds held in the account will be reviewed in accordance with applicable legal requirements.

If you are a parent or guardian and believe that a minor in your care has registered an account on the tj99 platform, please contact us immediately at [email protected] with details of the account in question so that we can investigate and take appropriate action without delay.

11 Third-Party Services

The tj99 platform may reference or display content from third-party game providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. These providers supply game software and live studio streams that are made available within the tj99 platform environment.

While tj99 takes care to work with reputable and established game providers, the data practices of these third parties are governed by their own privacy policies and are outside the direct control of tj99. tj99 does not share your personal account data with game providers beyond what is technically necessary to deliver the game session — typically a pseudonymous session token rather than your name or contact details.

Payment processing is handled by the operators of the relevant payment networks, including bKash, Nagad, Rocket, Upay, and the card networks for Visa and Mastercard. Each of these providers operates under its own privacy and data handling policies. tj99 is not responsible for the data practices of these payment providers in relation to data collected directly by them in the course of processing your transactions.

12 Policy Updates

tj99 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, updates to applicable law, or improvements to our platform. When changes are made, the revised Policy will be published on this page with an updated "Last updated" date at the top of the document.

Where changes to this Policy are material — meaning they significantly affect how we collect, use, or share your personal data — tj99 will provide you with advance notice through your registered email address or through a prominent notice on the platform prior to the changes taking effect. Your continued use of the tj99 platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to remain informed about how tj99 is protecting and using your information. If you have questions about any changes, our support team is available at [email protected].

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which tj99 processes your personal data, please contact our support team using the details below. Our English-speaking team is available around the clock, Bangladesh Standard Time (UTC+6).

• Email: [email protected]
• Support hours: 24/7, Bangladesh Standard Time (UTC+6)
• Response time: We aim to acknowledge all privacy-related requests within 48 hours and to provide a full response within 30 days.
• Language: All support communications are handled in English.